General Training Writing Task 1 Letter Example 3 - You ordered a new credit card but have not yet received it

generaltraining (1).jpg

In this post, we will look at a formal letter example.

A formal letter is written when you need to write to a company or organisation where you do not know the person to whom you are addressing. Sometimes these letters are addressed to a person of importance, who you do not know, in which case the person's name and the title are used - 'Dear Prime Minister May....' 

A formal greeting > Dear Sir or Madam, Dear Sirs, Dear HR Manager

When signing off the letter, 'Yours truly''Sincerely yours' and 'Yours faithfully' would be used for semi-formal or formal letters.

If you would like more information on how to write a formal letter please click this button below >


Letter Example 3

Jack (2).jpg

Dear Sir,

I am writing to complain about the service that I have received from your bank. About 14 days ago I ordered a new credit card online and it has still not arrived. I have called the helpline and have not received any answer to where the credit card is at present. 

Please email or phone to inform me of when I can be expecting this new card and to explain why I have waited so long. The card would have been sent via recorded mail, therefore as a priority, it should have arrived within 2 days of your bank sending it. 

I would also like to know what actions you will be taking to ensure that this situation is rectified, counting on the fact that my new credit card may have been stolen for fraudulent purposes or lost in the mail system. I also want to know that you intend to have this card cancelled and a new one sent out to me as soon as possible. 

I have been a user of this bank since 1995 and this is the first time I have complained about any services. 

I await your response.

Yours sincerely,
Ben Jones


Letter feedback.jpg

This letter covers the three main points in the task.

It has been clearly organised with each key point being written about in a separate paragraph.

  • Paragraph 1 - Explains why he is writing to the bank
  • Paragraph 2 - Details of why he has waited so long for the credit card
  • Paragraph 3 - States what he wants them to do

The tone of the letter is formal and therefore appropriate as it is being sent to a person you do not know from a business. The language used makes sure the letter is polite (Dear Sir or Madam......I am aware that......I await your response......Yours faithfully). 

There is also evidence of a range of sentence structures, no grammatical or spelling errors


We hope you found this post useful in helping you to study for the IELTS Test. If you have any questions please let us know in the comments below or on the Facebook page.

The best way to keep up to date with posts like this is to like us on Facebook, then follow us on Instagram and Pinterest

If you need help preparing for the IELTS Test, join the IELTS Achieve Academy and see how we can assist you to achieve your desired band score. We offer an essay correction service, mock exams and online courses.